PROJECT GABAY

FRONTLINE SERVICE 01

Enrolment Services for Early Childhood Care Development (ECCD) Program

This service processes the enrolment of preschool-aged children from 2 to 4 years old. It involves verification, physical measurement, class scheduling, recording, and release of the ECCD Checklist and Parent’s Handbook.

OFFICE / DIVISIONBarangay Day Care Center

CLASSIFICATIONSimple

TRANSACTIONG2C – Government to Citizen

WHO MAY AVAILResidents of Barangay Batong Malake with children aged 2 to 4 years old

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Immunization Card (1 original copy for presentation only; 1 photocopy)Barangay Health Center
Barangay Health Center registration / child health record for immunization and child-health monitoring (must be on record with the Health Center; original for verification)Barangay Health Center
Birth Certificate (1 photocopy)Philippine Statistics Authority (PSA)

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Submit the requirements	1.1 Check, verify, receive, and record the complete requirements	None	10 minutes	Day Care Worker / Barangay Day Care Center
2. Receive the ECCD Checklist and Parent’s Handbook	2. Record in the database/logbook and release the ECCD Checklist and Parent’s Handbook.	None	5 minutes	Day Care Worker / Barangay Day Care Center

FRONTLINE SERVICE 02

Maternal (Pre-Natal) Services

Maternal (Pre-Natal) Service supports the health and well-being of pregnant women and their unborn children through verification, monitoring, physical assessments, scheduled immunization, supplements, referrals, health education, and release of the updated Health Booklet.

OFFICE / DIVISIONBarangay Health Center

CLASSIFICATIONComplex

TRANSACTIONG2C – Government to Citizen

WHO MAY AVAILPregnant women residing in Barangay Batong Malake

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Pregnancy Test Result (1 original copy)Diagnostic Clinic
For old patient: Health Booklet to be presented only (1 original copy)Barangay Health Center
For new patient: NoneBarangay Health Center

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Proceed to the Barangay Health Center (new patient) or present the Health Booklet (old patient)	1.1 Attend to the request (new patient) or check and verify the Health Booklet (old patient)	None	5 minutes	Barangay Health Worker / Nurse, Barangay Health Center
2. Receive supplements and immunizations	2.1 Administer the tetanus toxoid, if scheduled, and release the iron/folic acid tablets	None	7 minutes	Barangay Midwife / Nurse, Barangay Health Center
3. Receive the updated Health Booklet	3. Release the updated Health Booklet	None	5 minutes	Barangay Midwife / Nurse, Barangay Health Center

FRONTLINE SERVICE 03

Request for Basic Health Monitoring Services

This service monitors basic health conditions through measurement of Blood Pressure (BP), glucose count, and oxygen level, followed by release of the signed Request Form with findings.

OFFICE / DIVISIONBarangay Health Center

CLASSIFICATIONSimple

TRANSACTIONG2B – Government to Business; G2C – Government to Citizen; G2G – Government to Government

WHO MAY AVAILAll

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Valid ID to be presented only (1 original copy)Post Office, BIR, SSS, GSIS, LTO, PSA, PRC, Pag-IBIG, OSCA, COMELEC, School, etc. (any government-issued ID)
Request Form (1 original form)Barangay Health Center

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Present the requirement and submit the filled-out Request Form	1.1 Check and verify the completeness of requirements	None	5 minutes	Nurse / Midwife / BHWs, Barangay Health Center
2. Receive the signed Request Form with findings	2. Release the signed Request Form with the findings	None	5 minutes	Nurse / Midwife / BHWs, Barangay Health Center

FRONTLINE SERVICE 04

Request for Immunization Assistance

This service assists immunization activities conducted by the City/Municipal Health Office as scheduled for the barangay, including ITR assistance, immunization, scheduling, updating, and release of the Immunization Booklet.

OFFICE / DIVISIONBarangay Health Center

CLASSIFICATIONSimple

TRANSACTIONG2C – Government to Citizen

WHO MAY AVAILEligible infants and children residing in Barangay Batong Malake, subject to the applicable immunization schedule

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

For new patients: Pre-natal Booklet to be presented only (1 original copy)Barangay Health Center
For old patients: Immunization Booklet to be presented only (1 original copy)Barangay Health Center

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Present the requirement	1.1 Check and verify the requirement	None	5 minutes	Barangay Health Worker, Barangay Health Center
2. Receive the signed Request Form with the findings	2.1 Administer the immunization	None	5 minutes	Midwife / Nurse, Barangay Health Center
3. Receive the immunization booklet	3.1 Release the immunization booklet	None	7 minutes	Barangay Health Worker / Midwife / Nurse, Barangay Health Center

FRONTLINE SERVICE 05

Request for Medicine

This service provides available medicine for common illnesses, subject to the medicines supplied through the health program and available barangay resources.

OFFICE / DIVISIONBarangay Health Center

CLASSIFICATIONSimple

TRANSACTIONG2C – Government to Citizen

WHO MAY AVAILResidents of Barangay Batong Malake, subject to available medicines and health-center assessment

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Valid ID (1 original copy)Post Office, BIR, SSS, GSIS, LTO, PSA, PRC, Pag-IBIG, OSCA, COMELEC, School, etc. (any government-issued ID)
Request Slip (1 original copy)Barangay Health Center

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Present the valid ID and submit the filled-out Request Slip	1.1 Check and verify the valid ID presented and receive the filled-out Request Slip	None	5 minutes	BHW on duty / Nurse / Midwife, Barangay Health Center
2. Receive the needed medicines	2. Provide the available needed medicines and instructions in taking the medicines	None	10 minutes	BHW on duty / Nurse / Midwife, Barangay Health Center

FRONTLINE SERVICE 06

Issuance of Community Tax Certificate (CTC)

A Community Tax Certificate (CTC), commonly known as the cedula, is issued when the Barangay Treasurer is duly deputized by the Municipal Treasurer. The amount is computed under applicable law.

OFFICE / DIVISIONOffice of the Barangay Treasurer / Authorized Revenue Desk

CLASSIFICATIONSimple Transaction

TRANSACTIONG2C

WHO MAY AVAILResidents and other persons who are legally required or qualified to secure a Community Tax Certificate, subject to applicable law and the Barangay Treasurer’s deputation/authority.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Valid government-issued IDRequesting party / Client
Previous year’s CTC, when applicableRequesting party / Client

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Proceed to the Barangay Hall and request a CTC. \| 2. Present required identification and information.	1.1. Receive the request. \| 1.2. Interview/gather the required data. \| 1.3. Compute the community tax based on applicable law.	None at request stage	3 minutes	Barangay Treasurer / Authorized Revenue Personnel
1. Pay the assessed community tax.	1.1. Receive payment. \| 1.2. Accomplish/issue the CTC and corresponding official receipt.	Computed amount based on taxable income/property/business, as applicable	2 minutes	Barangay Treasurer / Authorized Revenue Personnel
1. Receive the CTC and receipt. \| 2. Verify the details before leaving.	1.1. Release the completed CTC. \| 1.2. Administer the Client Satisfaction Measurement, when applicable.	None	2 minutes	Barangay Treasurer / Authorized Revenue Personnel

FRONTLINE SERVICE 07

Building / Locational Clearance for Business Permit — Municipal One-Stop Shop (BOSS)

Building Clearance and Locational Clearance are processed, assessed, paid, and issued through the Municipality of Los Baños integrated BOSS/e-BOSS system. Barangay Batong Malake does not independently collect a separate fee for this clearance.

OFFICE / DIVISIONMunicipality of Los Baños – Business One-Stop Shop (BOSS) / Business Permits and Licensing Office (BPLO); coordinating with the Municipal Engineering Office, Municipal Planning & Development Office, Bureau of Fire Protection, Municipal Health Office, and Municipal Treasurer's Office

CLASSIFICATIONNot a Barangay frontline service — Municipal-Integrated Transaction under the Municipality's One-Stop Shop (R.A. No. 11032)

TRANSACTIONG2B

WHO MAY AVAILBusiness owners/applicants applying for a new or renewed Business Permit who need a Building Clearance/Locational Clearance as part of the Municipality's application requirements

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Occupancy Permit, Locational Clearance, and sketch of the business locationApplicant, through the Municipal BOSS
Business registration proof (DTI / SEC / CDA), and latest lease contract or proof of property ownershipApplicant, through the Municipal BOSS
Full checklist of requirements per the Municipality's current Business Permit application guidelines (New / Renew)Municipal BPLO / e-BOSS (ebosslosbanos.com)

PROCESS FLOW

Fee-reference service.

FRONTLINE SERVICE 08

Barangay Clearance

Barangay Clearance has two routes: Type A for Business Permit applications through the Municipal BOSS/e-BOSS, and Type B for personal purposes such as loans, overseas employment, or overseas travel processed at the Barangay.

OFFICE / DIVISIONType A: Municipal Business One-Stop Shop (BOSS); Type B: Office of the Punong Barangay / Barangay Secretary – Frontline Service Desk

CLASSIFICATIONSimple Transaction (Type B); Municipal-Integrated Transaction (Type A)

TRANSACTIONG2B (Type A); G2C (Type B)

WHO MAY AVAILResidents and qualified applicants who need a Barangay Clearance either (a) as a requirement for a Business Permit application, or (b) for a personal purpose such as a loan application, overseas employment, or overseas travel.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

See the applicable current fee schedule and Frontline Service Desk guidance.

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Proceed to the Barangay Hall and state the purpose (e.g., loan, overseas employment/travel).	1. Receive and verify the request. \| 2. Check relevant barangay records. \| 3. Prepare the appropriate Barangay Clearance/certification.	See applicable fee schedule	3–5 minutes	Barangay Secretary / Barangay Clerk
1. Pay the prescribed fee, when applicable.	1. Receive/record payment through the authorized collection channel and issue the corresponding receipt.	₱130.00 for Overseas Employment / Overseas Trip; ₱130.00 for Housing & Multi-purpose Loan, based on the supplied Batong Malake fee schedule.	2–3 minutes	Barangay Treasurer / Authorized Revenue Personnel
1. Receive the certification.	1. Secure the required approval/signature and release the certification. \| 2. Record the transaction.	None	2–3 minutes	Punong Barangay / Authorized Signatory / Barangay Secretary

FRONTLINE SERVICE 09

Certificate of No Objection

A barangay-level certification documenting the Barangay’s position or non-objection in relation to a specified activity, work, property-related request, utility work, or other legitimate transaction within the barangay.

OFFICE / DIVISIONOffice of the Punong Barangay / Barangay Secretary

CLASSIFICATIONSimple Transaction; subject to verification when the request requires coordination

TRANSACTIONG2C / G2B

WHO MAY AVAILResidents, property owners, contractors, utility providers, institutions, businesses, and duly authorized representatives with a legitimate request within the barangay.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Valid government-issued IDRequesting party / Client
Request letter / job order / supporting documentApplicant, property owner, utility provider, contractor, or requesting institution
SPA/authorization and representative ID, when applicableNotary Public / Requesting party / issuing government agency

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Submit request letter and supporting documents. \| 2. Provide complete information on the proposed activity/work.	1. Receive and verify the request. \| 2. Review the supporting documents and determine whether coordination/verification is required.	None at filing	5 minutes	Barangay Secretary / Frontline Service Desk
1. Respond to any clarification or verification request.	1. Conduct or coordinate the necessary barangay verification. \| 2. Prepare the Certificate of No Objection when the requirements are satisfied.	₱130.00	5 minutes, excluding external verification when required	Punong Barangay / Authorized Signatory
1. Receive the Certificate of No Objection.	1. Release the duly signed certificate and record the transaction.	None	2 minutes	Barangay Secretary

FRONTLINE SERVICE 10

Firearm-Related Barangay Certifications

Barangay-level certification or clearance requested in connection with a firearm license or permit to carry. The Barangay certification is not a firearm license or permit.

OFFICE / DIVISIONOffice of the Punong Barangay / Barangay Secretary

CLASSIFICATIONSimple Transaction; subject to applicable national requirements

TRANSACTIONG2C

WHO MAY AVAILApplicants who are required by the competent authority to submit a barangay-level certification in relation to a firearm-related application.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Valid government-issued IDRequesting party / Client
Community Tax Certificate, when requiredBarangay Treasurer / Municipal Treasurer
Request or documentary requirement from the competent authority, when applicablePhilippine National Police / other competent government agency / Applicant

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Present the request and complete documentary requirements.	1. Verify identity and barangay records relevant to the certification. \| 2. Prepare the appropriate barangay certification.	None at request stage	5 minutes	Barangay Secretary / Barangay Clerk
1. Pay the prescribed barangay certification fee.	1. Receive/record payment through the authorized collection channel and issue the corresponding receipt.	₱230.00 – Firearm License-related certification \| ₱230.00 – Permit to Carry Firearm-related certification	2–3 minutes	Barangay Treasurer / Authorized Revenue Personnel
1. Receive the certification. \| 2. Submit it to the competent licensing authority as required.	1. Secure authorized signature and release the certification. \| 2. Record the transaction.	None	2 minutes	Punong Barangay / Authorized Signatory / Barangay Secretary

FRONTLINE SERVICE 11

Barangay ID

A local identification document issued to qualified residents for legitimate barangay-level transactions and community identification purposes. It does not replace a national government-issued ID where one is legally required.

OFFICE / DIVISIONOffice of the Punong Barangay / Barangay Secretary – Records and Certification Desk

CLASSIFICATIONSimple Transaction

TRANSACTIONG2C

WHO MAY AVAILQualified residents of Barangay Batong Malake who satisfy the applicable identification and residency requirements.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Valid government-issued ID, when availableIssuing government agency / Requesting party
Proof of residency or barangay record verificationBarangay records / Requesting party
Recent photograph, when required by the current ID issuance procedureRequesting party / Barangay ID Desk

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Present identification and residency information. \| 2. Accomplish the required form.	1. Verify identity and residency. \| 2. Encode/prepare the ID.	₱100.00	5–7 minutes	Barangay Clerk / Barangay ID Desk
1. Review the information encoded on the ID.	1. Review and secure approval/signature of the authorized signatory.	None	1–2 minutes	Authorized Barangay Signatory
1. Receive the Barangay ID.	1. Release the ID and record issuance. \| 2. Administer Client Satisfaction Measurement, when applicable.	None	1–2 minutes	Barangay Clerk

FRONTLINE SERVICE 12

Certificate of Residency

An official barangay certification confirming that the applicant is a bona fide resident of Barangay Batong Malake based on available records and verification.

OFFICE / DIVISIONBarangay Office / Office of the Barangay Secretary

CLASSIFICATIONSimple Transaction

TRANSACTIONG2C

WHO MAY AVAILResidents of Barangay Batong Malake who need official proof of residency for a legitimate purpose.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Valid government-issued IDRequesting party / Client
Community Tax Certificate, when requiredRequesting party / Barangay or Municipal Treasurer
Supporting document showing the purpose, when applicableRequesting party / originating institution

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Proceed to the Barangay Office and request a Certificate of Residency. \| 2. Present valid ID and supporting documents.	1. Receive and verify the request. \| 2. Verify the applicant’s identity, residency, and barangay records.	None	2 minutes	Barangay Secretary / Barangay Clerk
1. Pay the prescribed certification fee.	1. Receive payment and issue the corresponding Official Receipt.	₱80.00	2 minutes	Barangay Treasurer / Authorized Revenue Personnel
1. Wait for preparation and signature.	1. Prepare and certify the Certificate of Residency for signature.	None	5 minutes	Barangay Secretary / Authorized Signatory
1. Receive the signed certificate.	1. Release the certificate and record the transaction. \| 2. Administer Client Satisfaction Measurement, when applicable.	None	2 minutes	Barangay Secretary

FRONTLINE SERVICE 13

Certificate of Good Moral Character

A barangay certification issued after verification to state that, based on available barangay records and information, the applicant is a resident and has no recorded barangay matter that would prevent issuance for the stated legitimate purpose.

OFFICE / DIVISIONOffice of the Punong Barangay / Barangay Secretary

CLASSIFICATIONSimple Transaction; subject to records verification

TRANSACTIONG2C

WHO MAY AVAILResidents of Barangay Batong Malake requesting the certification for employment, school, licensing, legal, or other legitimate purposes.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Valid government-issued IDRequesting party / Client
Community Tax Certificate, when requiredRequesting party / Barangay or Municipal Treasurer
Supporting document showing the purpose, when applicableRequesting party / requesting institution

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Request the Certificate of Good Moral Character. \| 2. Submit required documents.	1. Receive the request. \| 2. Verify identity, residency, and available barangay records.	None	2 minutes	Barangay Secretary / Barangay Clerk
1. Provide clarification or additional information when requested.	1. Review relevant records and prepare the certification based on verified information.	None	5 minutes	Barangay Secretary
1. Pay the prescribed certification fee.	1. Receive payment and issue the corresponding Official Receipt.	₱80.00	2 minutes	Barangay Treasurer / Authorized Revenue Personnel
1. Wait for signature. \| 2. Receive the certificate.	1. Secure the authorized signature. \| 2. Release the certificate and record the transaction. \| 3. Administer Client Satisfaction Measurement, when applicable.	None	6 minutes	Punong Barangay / Authorized Signatory / Barangay Secretary

FRONTLINE SERVICE 14

Certificate of Indigency

An official attestation issued by the Punong Barangay and signed by the Barangay Secretary declaring that a named resident belongs to the indigent sector based on lawful verification and available records.

OFFICE / DIVISIONBarangay Office / Office of the Barangay Secretary – Social Certification Desk

CLASSIFICATIONSimple Transaction for complete-document routine certification

TRANSACTIONG2C

WHO MAY AVAILQualified residents of Barangay Batong Malake who require a Certificate of Indigency for a legitimate social welfare or assistance purpose.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Valid government-issued IDRequesting party / Client
Community Tax Certificate, when requiredRequesting party / Barangay or Municipal Treasurer
Medical, burial, scholarship, assistance, or other supporting document, when applicableIssuing hospital/physician/school/government office/institution
Authorization/SPA and representative ID, when filed through a representativeNotary Public / Requesting party / issuing government agency

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Proceed to the Barangay Office and request a Certificate of Indigency.	1. Receive the request and provide/verify the necessary application information.	None	2 minutes	Barangay Secretary / Barangay Clerk
1. Submit the required documents and state the purpose.	1. Review the submitted documents and verify residency and relevant information.	None	3–5 minutes	Barangay Secretary / Barangay Clerk
1. Review the prepared certificate and sign, when required.	1. Prepare the certification and obtain the signature of the authorized signatory.	FREE	2 minutes	Barangay Secretary / Punong Barangay
1. Receive the Certificate of Indigency.	1. Release the signed certificate and record the transaction. \| 2. Administer Client Satisfaction Measurement, when applicable.	None	1–3 minutes	Barangay Secretary

FRONTLINE SERVICE 15

Certification for First-Time Jobseeker

A certification for a qualified resident seeking employment for the first time under Republic Act No. 11261. Covered pre-employment fees and charges are waived for qualified first-time jobseekers.

OFFICE / DIVISIONOffice of the Punong Barangay / Barangay Secretary – Social Certification Desk

CLASSIFICATIONSimple Transaction

TRANSACTIONG2C

WHO MAY AVAILQualified first-time jobseekers who are residents of Barangay Batong Malake and who meet the requirements of Republic Act No. 11261.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Valid government-issued ID or accepted proof of identityIssuing government agency / Requesting party
Proof or certification of first-time jobseeker status, as requiredBarangay / Requesting party
Community Tax Certificate, when required under the applicable procedureBarangay Treasurer / Municipal Treasurer
Annex B – Oath of Undertaking, duly accomplished and executed before the Punong Barangay or authorized officerBarangay Office / Punong Barangay or authorized officer

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Proceed to the Barangay Office and request the First-Time Jobseeker Certification.	1. Receive the request and explain the requirements and benefits under R.A. 11261.	None	2 minutes	Barangay Secretary / Barangay Clerk
1. Submit the required documents. \| 2. Accomplish the required undertaking/declaration.	1. Verify identity, residency, and eligibility as a first-time jobseeker. \| 2. Review the submitted declaration.	None	5 minutes	Barangay Secretary
1. Wait for preparation of the certification.	1. Prepare the First-Time Jobseeker Certification.	FREE for covered services under R.A. 11261	5 minutes	Barangay Secretary
1. Receive the certification.	1. Secure the authorized signature and release the certification. \| 2. Record the transaction and administer Client Satisfaction Measurement, when applicable.	None	3 minutes	Punong Barangay / Authorized Signatory / Barangay Secretary

FRONTLINE SERVICE 16

Activity Permits

Activity permits are issued for specified activities conducted within Barangay Batong Malake that require barangay-level authorization or documentation. Applicable fees are barangay-collected activity fees.

OFFICE / DIVISIONOffice of the Punong Barangay / Barangay Secretary – Activity Permit Desk

CLASSIFICATIONSimple Transaction for complete-document routine applications

TRANSACTIONG2C / G2B

WHO MAY AVAILResidents, businesses, organizations, institutions, event organizers, and authorized representatives conducting covered activities within Barangay Batong Malake.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Valid government-issued IDRequesting party / Client
Request letter / activity details / event proposal, as applicableApplicant / Event Organizer / Institution
Other permits or clearances required by the Municipality or competent agency, when applicableConcerned government agency / Applicant

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Submit activity request and supporting documents.	1. Receive and verify completeness and compliance of the request.	₱500.00 – Alcoholic Beverages / Motorcade / Special Promo Sales; ₱200.00 – Student/Religious	5 minutes	Barangay Secretary / Activity Permit Desk
1. Pay the prescribed fee.	1. Receive/record payment and issue the corresponding Official Receipt.	As applicable to the activity	2 minutes	Barangay Treasurer / Authorized Revenue Personnel
1. Receive the Activity Permit.	1. Review/approve and release the permit. \| 2. Record the transaction and administer Client Satisfaction Measurement, when applicable.	None	3 minutes	Punong Barangay / Authorized Signatory

FRONTLINE SERVICE 17

Katarungang Pambarangay — Filing for Mediation / Conciliation

The Lupong Tagapamayapa provides a community-based mechanism for amicable settlement of disputes within its lawful authority through complaint filing, mediation and, when necessary, conciliation.

OFFICE / DIVISIONLupong Tagapamayapa / Lupon Office • Punong Barangay / Lupon Secretary

CLASSIFICATIONSimple Transaction for complaint filing and recording; mediation/conciliation follows the Katarungang Pambarangay procedure

TRANSACTIONG2C

WHO MAY AVAILPersons who may lawfully bring or respond to a dispute within the authority of the Lupon, subject to the venue and exceptions under R.A. 7160.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Complaint, oral or written, stating the nature of the dispute and relevant factsComplainant / Lupon Office
Valid government-issued ID and contact informationRequesting party / issuing government agency
Documents or other evidence supporting the complaint, when availableComplainant / originating institution
Information necessary to establish barangay venue or residency, when applicableBarangay records / competent government source

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. File the complaint and submit available supporting documents. \| 2. Pay the filing fee. \| 3. Attend mediation when summoned.	1. Receive, record, and docket the complaint. \| 2. Issue notice/summons in accordance with law. \| 3. Conduct mediation as Lupon Chairman.	₱100.00 filing fee	15–30 minutes for filing/recording; mediation follows statutory periods.	Lupon Secretary / Punong Barangay (Lupon Chairman)
1. Attend the mediation and present the parties’ positions. \| 2. If settlement is reached, review and sign the agreement.	Prepare the written amicable settlement and secure the required signatures/attestation.	Included in filing fee	Within the applicable statutory mediation period.	Punong Barangay / Lupon Chairman
1. If mediation fails, participate in Pangkat proceedings when constituted.	Constitute the Pangkat Tagapagkasundo and facilitate conciliation in accordance with R.A. 7160.	No additional filing fee stated in this Charter	Within the statutory period for Pangkat proceedings.	Punong Barangay / Pangkat Tagapagkasundo
1. If no settlement is reached, request the appropriate certification when legally issuable.	Issue the Certification to File Action when the statutory conditions have been satisfied.	None	Upon completion of required proceedings and legal conditions.	Lupon Secretary / authorized signatory

FRONTLINE SERVICE 18

Issuance of Certificate to File Action (CFA)

The Certificate to File Action (CFA) is issued after the required Katarungang Pambarangay proceedings have been completed without an amicable settlement and the legal conditions for issuance are satisfied.

OFFICE / DIVISIONLupong Tagapamayapa / Lupon Office

CLASSIFICATIONSimple Transaction; subject to verification of the case record

TRANSACTIONG2C – Government to Citizen

WHO MAY AVAILKatarungang Pambarangay complainant or respondent who is a party to a case and meets the legal conditions for issuance of a CFA.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Request for CFA / request slipLupon Office / Barangay Secretary
Valid government-issued ID or proof of identityRequesting party
Case/docket record showing participation in the Katarungang Pambarangay proceedingsLupon Office

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Go to the Lupon Office and submit the request for CFA.	1. Receive the request and locate the case record.	None	5 minutes	Lupon Clerk / Lupon Secretary
1. Present proof that the requesting person is a party to the case.	1. Verify identity and case participation. \| 2. Review the record and determine whether the legal conditions for CFA issuance are met.	None	20 minutes	Lupon Secretary / Punong Barangay (Lupon Chairman)
1. Pay the prescribed CFA fee.	1. Receive and record the fee and issue the corresponding receipt.	₱100.00	1 minute	Barangay Treasurer / Authorized Revenue Personnel
1. Receive the CFA.	1. Prepare, attest as required, and release the Certificate to File Action. \| 2. Record the issuance.	None	Less than 1 minute	Lupon Secretary / Authorized Signatory

FRONTLINE SERVICE 19

Issuance of Certificate to Bar Action (CBA)

The Certificate to Bar Action (CBA) documents a bar against pursuing an action arising from a willful failure or refusal to appear at a required Katarungang Pambarangay hearing, subject to the case record and applicable law.

OFFICE / DIVISIONLupong Tagapamayapa / Lupon Office

CLASSIFICATIONSimple Transaction; subject to case-record verification

TRANSACTIONG2C – Government to Citizen

WHO MAY AVAILKatarungang Pambarangay complainant or other authorized party entitled to request the certification based on the case record.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Request slip / written requestLupon Office / Barangay Secretary
Valid government-issued ID or proof of identityRequesting party
Case/docket information, when needed for verificationLupon Office

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Go to the Lupon Office and submit the request.	1. Receive the request and provide the request slip/process information.	FREE	5 minutes	Lupon Clerk
1. Present proof of identity and party status.	1. Verify the identity and case record. \| 2. Validate the basis for issuance of the CBA.	FREE	30 minutes	Lupon Secretary / Punong Barangay (Lupon Chairman)
1. Receive the CBA.	1. Prepare and issue the Certificate to Bar Action. \| 2. Record the issuance.	FREE	10 minutes	Lupon Secretary / Authorized Signatory

FRONTLINE SERVICE 20

Issuance of Certificate to Bar Counter-Claim (CBC)

The Certificate to Bar Counter-Claim (CBC) documents the legal consequence of a respondent’s willful failure or refusal to appear, subject to proper notice, hearing, the case record, and applicable law.

OFFICE / DIVISIONLupong Tagapamayapa / Lupon Office

CLASSIFICATIONSimple Transaction; subject to case-record verification

TRANSACTIONG2C – Government to Citizen

WHO MAY AVAILA party or authorized person entitled to request the certification based on the Katarungang Pambarangay case record.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Request slip / written requestLupon Office / Barangay Secretary
Valid government-issued ID or proof of identityRequesting party
Case/docket information, when needed for verificationLupon Office

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Go to the Lupon Office and submit the request.	1. Receive the request and provide the request slip/process information.	FREE	5 minutes	Lupon Clerk / Barangay Desk Officer
1. Present proof of identity and party status.	1. Verify the identity and case record. \| 2. Validate the basis for issuance of the CBC.	FREE	30 minutes	Lupon Secretary / Punong Barangay (Lupon Chairman)
1. Receive the CBC.	1. Prepare and issue the Certificate to Bar Counter-Claim. \| 2. Record the issuance.	FREE	10 minutes	Lupon Secretary / Authorized Signatory

FRONTLINE SERVICE 21

Issuance of Barangay Protection Order (BPO)

A Barangay Protection Order (BPO) is issued by the Punong Barangay, or by a Kagawad when authorized and the Punong Barangay is unavailable, directing the respondent/offender to desist from committing or threatening physical harm.

OFFICE / DIVISIONOffice of the Punong Barangay / Barangay Protection and Women & Children Desk, with coordination of the Lupon Office as applicable

CLASSIFICATIONSimple Transaction; urgent protective action

TRANSACTIONG2C – Government to Citizen

WHO MAY AVAILThe offended party; parent or guardian of the offended party; ascendant, descendant, or collateral relative within the fourth civil degree of consanguinity or affinity; DSWD/social worker of the LGU; police officer; Punong Barangay; or Kagawad, as authorized by law.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Valid government-issued ID, when availableRequesting/protected party / issuing government agency
Incident information and any available supporting evidenceVictim/petitioner / responding office
Authorization or proof of relationship, when the application is made by a person other than the offended partyRequesting party / competent government agency

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Report the incident to the Barangay and request protection.	1. Record the incident and refer the matter to the Punong Barangay/Kagawad.	FREE	2 minutes	Desk Officer
1. Participate in the interview and provide relevant information.	1. Conduct the probing interview and document the facts relevant to the application.	FREE	2 minutes	Kagawad / Women and Children Desk or designated officer
1. Submit the application for BPO and participate in the required proceeding.	1. Conduct the required ex parte proceeding and validate the basis for issuance.	FREE	30 minutes	Punong Barangay / Authorized Kagawad
1. Receive the BPO, if issued.	1. Issue the BPO and provide the proper copy/record. \| 2. When issued by a Kagawad because the Punong Barangay is unavailable, make the required attestation/record.	FREE	Up to 1 hour	Punong Barangay / Attending Kagawad

FRONTLINE SERVICE 22

Request for Barangay Records, Data and Similar Documents

This service provides barangay records, data, and similar documents for legitimate school, research, official, or other lawful purposes, subject to verification, reproduction, privacy, and applicable Freedom of Information rules.

OFFICE / DIVISIONBarangay Office / Office of the Barangay Secretary

CLASSIFICATIONSimple

TRANSACTIONG2B – Government to Business; G2C – Government to Citizen; G2G – Government to Government

WHO MAY AVAILAll persons or institutions with a lawful and legitimate purpose for requesting barangay records or data

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

Request Form (1 original copy)Barangay Office
Valid Identification Card (1 original copy for presentation only)Post Office, BIR, SSS, GSIS, LTO, PSA, PRC, Pag-IBIG, OSCA, COMELEC, School, etc. (any government-issued ID)
Authorization/SPA and representative ID, when applicableRequesting party / Notary Public / issuing institution

PROCESS FLOW

CLIENT STEPS	AGENCY ACTIONS	FEES	TIME	RESPONSIBLE / SIGNATORY
1. Present valid ID and submit the filled-out request form	1.1 Check and verify the requested records and their intended lawful purpose	None	10 minutes	Punong Barangay / Barangay Secretary, Barangay Office
2. Receive the requested barangay records	2. Release the requested barangay records and record the release, when required	Applicable reproduction fee, if any	3 minutes	Barangay Secretary, Barangay Office

FRONTLINE SERVICE 23

Other Barangay Clearances and Certifications

Quick-reference fees for barangay-issued clearances and certifications appearing on the supplied Batong Malake fee schedule. The applicable fee depends on the actual purpose and current duly authorized fee schedule.

OFFICE / DIVISIONBarangay Office / Authorized Frontline Service Desk

CLASSIFICATIONFee reference

TRANSACTIONG2C / G2B

WHO MAY AVAILApplicants requesting barangay-issued clearances and certifications for legitimate purposes.

Requirements, fees and procedure

CHECKLIST OF REQUIREMENTS

See the applicable current fee schedule and Frontline Service Desk guidance.

PROCESS FLOW

Fee-reference service.

CLEARANCE / CERTIFICATION	FEE	REFERENCE / NOTE
Local Employment	₱80.00	Barangay fee-board schedule
Overseas Employment	₱130.00	Barangay fee-board schedule
Overseas Trip	₱130.00	Barangay fee-board schedule
Postal ID	₱80.00	Barangay fee-board schedule
Housing & Multi-purpose Loan	₱130.00	Barangay fee-board schedule
Driver’s License	₱80.00	Barangay fee-board schedule
Marriage License	₱130.00	Barangay fee-board schedule
Tricycle Franchise	₱130.00	Barangay fee-board schedule
Water & Electric Installation	₱80.00	Barangay fee-board schedule
Transfer of Belongings	₱230.00	Barangay fee-board schedule
Cutting Tree / Clearance	₱130.00 / tree	Barangay fee-board schedule; subject to applicable environmental/regulatory requirements
Other Clearances / Certifications	₱80.00	Barangay fee-board schedule
Garbage Fee	₱100.00	Barangay-collected fee shown in supplied fee-board photograph

Ang gabay ng mamamayan sa mga alituntunin at serbisyo ng pamahalaan.

ANG SALIGAN

Batong Malake Lupong Tagapamayapa, itinanghal na nangunguna sa 2026 LTIA

Jessica Eusebio, nanguna bilang Municipal Top Tanod 2026

“Ang Gintong Ani ni Maria,” kampeon sa Indak Makiling 2026

E-Balde, inilunsad bilang praktikal na emergency kit

Basic Mediation and Arbitration Training Series, isinulong

Governance through Accessible Barangay Accountability sYstems

“Welcome to Batong Malake GABAY Portal, ka-Barangay!”

Applying for a business permit?

23 serbisyo ng Barangay Batong Malake

Enrolment Services for Early Childhood Care Development (ECCD) Program

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Maternal (Pre-Natal) Services

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Request for Basic Health Monitoring Services

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Request for Immunization Assistance

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Request for Medicine

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Issuance of Community Tax Certificate (CTC)

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Building / Locational Clearance for Business Permit — Municipal One-Stop Shop (BOSS)

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Barangay Clearance

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Certificate of No Objection

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Firearm-Related Barangay Certifications

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Barangay ID

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Certificate of Residency

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Certificate of Good Moral Character

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Certificate of Indigency

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Certification for First-Time Jobseeker

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Activity Permits

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Katarungang Pambarangay — Filing for Mediation / Conciliation

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Issuance of Certificate to File Action (CFA)

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Issuance of Certificate to Bar Action (CBA)

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Issuance of Certificate to Bar Counter-Claim (CBC)

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Issuance of Barangay Protection Order (BPO)

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Request for Barangay Records, Data and Similar Documents

CHECKLIST OF REQUIREMENTS

PROCESS FLOW

Other Barangay Clearances and Certifications

CHECKLIST OF REQUIREMENTS